Course curriculum

  1. 1

    • Course Introduction

    • Intro to Conversation Design

    • Intro to the CDI Workflow

    • Creating a Bot Persona

    • Mentalizing the Conversation

    • Role Playing the Conversation

    • What is Voiceflow?

    • Creating a Voiceflow Account

    • Workspaces & Project Types

    • The Canvas

    • Basic Steps

    • Designing for Error Paths

    • The Capture Step

    • Topics, Components/Flows, & Commands

    • Validating the Conversation and Making it Inclusive

    • The Expert Rewrite

    • Exporting & Developer Hand-off