Companies looking for Conversation Designers

Haptik
Google
Amazon
Flipkart
Swiggy
Jio
Zomato
OLA
Microsoft

Spend 7 days in Amsterdam on a fully sponsored trip

Every year, 10 of our best and brightest students head to Amsterdam to learn, work, and network with the experts from the Conversation Design Institute.

Enroll now for a chance to become one of these 10 selected students.

Enroll now    ➔

What is Conversation Design?

Conversation Designers make chatbots and voice assistants more helpful and natural when they talk to people. This creates better results for both the business and the customer.

Conversation Designers have a unique skill set and leverage an understanding of technology, psychology, and language.

Who it’s for?

Since it takes a unique combination of skillsets, all kinds of people enter this new exciting field of conversation design. If you are interested in technology, user experiences chatbots and voice assistants, then conversation design is the perfect career for you.

People interested in:

UX design

AI training

Chatbots

Voice assistants

Copywriting

Leading in Conversation Design

Conversation Design Institute is the world’s leading training and certification institute for designing for conversational interfaces. Our proven workflow is validated around the world and helps you become the best conversation designers you can be.

One workflow for every conversational interface

Conversation Design Institute teaches a workflow that has proven itself around the world. It can be applied to both chatbots and voice assistants, regardless of the technology you use.

This means your skillset will be relevant to any organization that wants to use artificial intelligence to talk to people.

Why Conversation Design?

  • Work with 
AI Assistants

    AI is the future and the conversational interface presents lots of exciting challenges when it comes to designing, deploying, and managing them.

  • Be in demand in 
a booming field

    Companies want to automate 85% of their conversations with people. That means they need lots of conversation designers.

  • The right balance of tech 
and creativity

    You don’t have to be an engineer or data scientist. You have to care about people and be interested in technology.

The things you will learn in this course

  1. 1

    • A short message from co-founder Hans van Dam
  2. 2

    • What is Conversation Design?

    • Psychology of Conversations

    • Understanding Scenarios

    • How to Write Prompts

    • How to Write Bot Introductions

    • Turn-taking

    • Empathy

    • Write User-Centric
  3. 3

    • Explicit & Implicit Confirmations

    • Acknowledgments

    • Prompt Verbosity

    • Barge-in

    • Tapering

    • Jenga Technique

    • Discourse Markers

    • Error Handling

    • How to Present Lists

    • Add Variety

    • No Input

    • Misrecognition

    • No Match

    • Task Failure
  4. 4

    • What is Conversation Design Quiz

    • Psychology of Conversations Quiz

    • Understanding Scenarios Quiz

    • How to Write Prompts Quiz

    • How to Write Bot Introductions Quiz

    • Turn-taking Quiz

    • Explicit & Implicit Confirmations Quiz

    • Acknowledgments Quiz

    • Prompt Verbosity Quiz

    • Barge-in Quiz

    • Empathy Quiz

    • Tapering Quiz

    • Write User-Centric Quiz

    • Jenga Technique Quiz

    • Discourse Markers Quiz

    • Error Handling Quiz

    • How to Present Lists Quiz

    • Add Variety Quiz

    • Misrecognition Quiz

    • No Input Quiz

    • No Match Quiz

    • Task Failure Quiz
  5. 5

    • The Conversation Design Process

    • Explore Tech

    • Explore Operations

    • Identify User Personas

    • Why Create a Bot Persona?

    • How to Create a Bot Persona

    • Chatting Style

    • Identify Use Cases

    • Conversation Design Canvas

    • Setting the Scene

    • User Needs

    • Bot Needs
  6. 6

    • Sample Dialogue

    • Flowchart

    • Expert Rewrite

    • Wizard of Oz Testing

    • Intent Recognition

    • Long Tail

    • Repair Flow

    • Where to Use Bots

    • Bot Scorecard
  7. 7

    • The Conversation Design Process Quiz

    • Explore Tech Quiz

    • Explore Operations Quiz

    • Identify User Personas Quiz

    • Why Create a Bot Persona Quiz

    • How to Create a Bot Persona Quiz

    • Chatting Style Quiz

    • Identify Use Cases Quiz

    • Conversation Design Canvas Quiz

    • Setting the Scene Quiz

    • User Needs Quiz

    • Bot Needs Quiz

    • Sample Dialogue Quiz

    • Flowchart Quiz

    • Expert Rewrite Quiz

    • Wizard of Oz Testing Quiz

    • Intent Recognition Quiz

    • Long Tail Quiz

    • Repair Flow Quiz

Watch your first class for free

The world of AI Assistants is fun and innovative. If you are new to this field, you might want to know what you are getting yourself into. Just watch this first class for free and make sure you understand what you are signing up for. Enjoy!

Talks with Mark.

Now Conversation Designer at Google

“I was the UK writer on the Google Assistant Personality Team and the Babylon Assistant. This course helped me to improve my craft and bring a better approach to my work.”

Talks with Lucy.

Now Conversation Designer for a fast-growth health tech company

“I work for a fast-growth health tech company on their symptom checking chatbot. This course taught me how to do conversation design properly, and I was able to apply my new knowledge to improve our product. ”

Talks with Willem.

Now Conversation Designer for various enterprise-level clients

"My first conversational gig was building a bot for a Dutch bank. The Conversation Design Course really helped solve a bunch of challenges we were facing; how to structure our workflow, write consistently good dialogues and clarify the right approach to building awesome bots! I use the learnings from this course in every AI assistant I work on, I cannot imagine going without these insights."

Our graduates by the numbers

Our community of graduates is designing AI Assistants that are collectively having more than 5 million conversations per day. With growing impact comes growing demand for conversation designers – and an increase in salaries.

Where our alumni work

Haptik
Vodafone
JPMorgan Chase & Co.
Daimler
T-Mobile

About Conversation Design Institute

Conversation Design Institute is the world’s leading training and certification institute for designing for conversational interfaces. The proven workflow is validated around the world and the standard for making chatbots and voice assistants successful.

The team at Conversation Design Institute has worked for companies like Google, Daimler, Adidas, KLM, Booking.com, and many more.

Win a trip to Amsterdam!

Amsterdam has more designers per capita than any other city in the world. It’s no surprise that it’s where Conversation Design Institute was founded.

Sign up now and get a chance to win a sponsored trip to Amsterdam where you get to work with founder Hans van Dam and students from around the world.

Return ticket

Work with founder Hans van Dam and other
experts

Daily workshops on Conversation Design

Amsterdam boat ride and gift bags included

Lots of swag!

So what are you waiting for!

Enroll now    ➔

Got a question?
Let’s talk.

Need more information on how we can help you or your organization?

Conversation Design Institute

Danzigerbocht 45P
1013 AM Amsterdam

The Netherlands

+31 (0)20 23 71 610