Introducing Our New Module:
Maximizing Chatbot Success
Metrics and Management!🚀

You're already familiar with Conversation Design and Implementation techniques, but what happens when your bot goes live? How do you measure ROI and business impact? How do you make a compelling case for your conversational AI product?

In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techniques to effectively manage your conversational AI solutions post-deployment.

Here's a sneak peek into the topics we'll cover:

  • Strategic Bot Management

    Explore the framework for effectively managing conversational AI solutions to drive continuous improvement and maximize business impact.

  • Performance Measurement and ROI

    Learn how to measure the ROI and business impact of your conversational AI initiatives using key metrics and performance indicators.

  • Building the Business Case

    Discover how to build a compelling business case for your conversational AI product, aligning it with organizational objectives and demonstrating its value proposition.

  • Real-world Case Studies

    Dive into real-world examples and case studies showcasing successful bot management strategies and their impact on business outcomes.

This module is part of a two-phase program, with Phase 1 already live for CDI students. Whether you're a seasoned professional or new to the world of conversational AI, this module offers practical insights and strategies to help you effectively manage and optimize your chatbot initiatives.

This course if for you if you…

  • Are looking to understand how to measure the performance and impact of your chatbots

  • Want to know how to effectively use the UI elements provided by the WhatsApp Business API, including interactive elements

  • Want to learn strategies to optimize your conversational AI solutions

  • Want to explore advanced Bot Management techniques and best practices

You’ll learn about…

  • The significance of Bot Management in optimizing chatbot success.

  • Techniques for measuring ROI and analyzing business impact of conversational AI products.

  • Crafting persuasive arguments for your conversational AI projects to gain stakeholder buy-in and secure resources.

  • Industry-leading practices for managing your chatbot post-deployment to ensure sustained success and maximum ROI.

  • Enhancing chatbot performance and user experience through data-driven insights.

The course format:

This two-phase module delves deep into Bot Management, with Part 1 already available for CDI students. Now, it's your turn to take the reins and dive into the intricacies of Bot Management.

More reasons for you to join…

  • Practical Advice: Get practical tips and advice from experts who have been there and done that in the world of chatbots.

  • Real-World Case Studies: Explore real-world examples of successful chatbot projects, so you can see what works and apply it to your own projects.

  • Join the CDI Community: Connect with fellow chatbot enthusiasts, share your experiences, and learn from each other as you grow together.

What is
Bot Management?

Bot Management is the process of overseeing and optimizing the performance, functionality, and ROI of chatbots and other conversational AI solutions. It involves analyzing metrics, identifying areas for improvement, and implementing strategies to enhance the effectiveness of chatbot deployments. By leveraging data-driven insights and best practices, Bot Management helps organizations maximize the success of their conversational AI initiatives.