Conversation Design for WhatsApp
Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as well as the fundamentals of good conversation design.
Course curriculum
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1
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Intro to Conversation Design for WhatsApp
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Additional Resources
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2
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Why WhatsApp?
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Additional Resources
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Lesson 1 Quiz
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3
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WhatsApp for Business
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Additional Resources
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Lesson 2 Quiz
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4
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Who This Course is For
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Additional Resources
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5
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Meet The Enchanted Florist
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Lesson 4 Quiz
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6
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Good Use Cases for WhatsApp
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Additional Resources
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Lesson 5 Quiz
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7
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Types of WhatsApp Chatbots
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Additional Resources
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Lesson 6 Quiz
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8
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Understanding Intents
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Additional Resources
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Lesson 7 Quiz
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9
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Chat Initiation on WhatsApp
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Additional Resources
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Lesson 8 Quiz
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10
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Introduction to HSMs
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Additional Resources
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Lesson 9 Quiz
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11
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Types of HSMs
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Additional Resources
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Lesson 10 Quiz
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12
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Navigation on WhatsApp
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Lesson 11 Quiz
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13
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WhatsApp’s Conversational Interface
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Additional Resources
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Lesson 12 Quiz
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14
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Ending Conversations
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Additional Resources
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Lesson 13 Quiz
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15
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Agent Transfers
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Additional Resources
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Lesson 14 Quiz
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16
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Writing Tips for WhatsApp
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Lesson 15 Quiz
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17
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Intro to Conversation Design and the CDI Workflow
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Downloadables
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18
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CDI Workflow- Requirements Phase
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Downloadables
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Lesson 17 Quiz
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19
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CDI Workflow- Happy Conversation Design
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Downloadables
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20
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CDI Workflow- Sample Dialogue + WOZ test
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Downloadables
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Lesson 19 Quiz
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21
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CDI Workflow- The Expert Rewrite
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Lesson 20 Quiz
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22
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CDI Workflow- Detailed Conversation Design
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Lesson 21 Quiz
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23
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Outro
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