Course curriculum

  1. 1

    • Course introduction

    • The ultimate goal of conversational AI

    • Why a standardized workflow?

    • Conversational AI Workflow: Overview

    • One assistant

    • Course learning objectives

    • How to get the most out of this course

    • Introducing Falene McKenna

    • Your student workbook
  2. 2

    • The complexity of language

    • The cooperative principle

    • An integral perspective

    • Quiz: Understand
  3. 3

    • Workflow stage 01: Strategize

    • Strategize: Canvases

    • Explore operations: Workbook

    • Explore operations: Why?

    • Explore operations: How?

    • Explore operations: Learning challenge

    • Explore operations: Falene's answer

    • Explore tech: Workbook

    • Explore tech: Why?

    • Explore tech: How?

    • Explore tech: Learning challenge

    • Explore tech: Falene's answer

    • Audience & channels: Workbook

    • Audience & channels: Why?

    • Audience & channels: How?

    • Audience & channels: Learning challenge

    • Audience & channels: Falene's answer

    • Assistant persona: Workbook

    • Assistant persona: Why?

    • Assistant persona: How?

    • Assistant persona: Learning challenge

    • Assistant persona: Falene's answer

    • CDI Foundation: Design Patterns and best practices

    • Quiz: Strategize
  4. 4

    • Workflow stage 02: Design

    • Design: Canvases

    • Backlog/ Use case selection: Workbook

    • Backlog/ use case selection: Why and how?

    • Backlog/ use case selection: Learning challenge

    • Backlog/ use case selection: Falene's answer

    • Mentalize the conversation: Workbook

    • Mentalize the conversation: Why?

    • Mentalize the conversation: How?

    • Mentalize the conversation: Learning challenge

    • Mentalize the conversation: Falene's answer

    • Have the conversation: Workbook

    • Have the conversation: Why?

    • Have the conversation: How?

    • Have the conversation: Learning challenge

    • Have the conversation: Falene's answer

    • First draft: Workbook

    • First draft: Why and how?

    • First draft: Learning challenge

    • First draft: Falene's answer

    • Validate the conversation: Workbook

    • Validate the conversation: Why?

    • Validate the conversation: How?

    • Validate the conversation: Learning challenge

    • Validate the conversation: Falene's answer

    • Elevate the experience: Workbook

    • Elevate the experience: Why?

    • Elevate the experience: How?

    • Long tail & handover design: Workbook

    • Long tail & handover design: Why and how?

    • Long tail & handover design: Learning challenge

    • Long tail & handover design: Falene's answer

    • Repair: Workbook

    • Repair: Why and how?

    • Repair: Learning challenge

    • Repair: Falene's answer

    • Stakeholder sign off: Workbook

    • Stakeholder sign off: Why and how?

    • Stakeholder sign off: Learning challenge

    • Stakeholder sign off: Falene's answer

    • Design checklist

    • Quiz: Design
  5. 5

    • Workflow stage 03: Build

    • AI training & testing: Workbook

    • AI training & testing: Why?

    • AI training & testing: How?

    • AI training & testing: Learning challenge

    • AI training & testing: Falene's answer

    • Connect & test: Workbook

    • Connect & test: Why and how?

    • Connect & test: Learning challenge

    • Connect & test: Falene's answer

    • Deploy & monitor: Workbook

    • Deploy & monitor: Why and how?

    • Deploy & monitor: Learning challenge

    • Deploy & monitor: Falene's answer

    • Quiz: Build
  6. 6

    • Course wrap up