Course curriculum

  1. 1

    • Course introduction

    • Course overview
  2. 2

    • Introduction to ethics in conversational AI

    • Key principles in AI ethics

    • Quiz: Key principles in AI ethics

    • Fairness

    • Quiz: Fairness

    • Accountability

    • Quiz: Accountability

    • Sustainability: Real-world impact

    • Quiz: Sustainability pt. 1

    • Sustainability: Stakeholder engagement

    • Quiz: Sustainability pt. 2

    • Sustainability: Technical safety

    • Quiz: Sustainability pt. 3

    • Transparency

    • Quiz: Transparency

    • Privacy and safety

    • Quiz: Privacy and safety
  3. 3

    • Conversational AI workflow

    • Privacy best practices

    • Quiz: Privacy best practices

    • Platform and model selection: Transparency, fairness, and accountability

    • Quiz: Platform and model selection

    • Defining roles and responsibilities: Accountability

    • Quiz: Defining roles and responsibilities

    • Co-designing project purpose with stakeholders: Sustainability and fairness

    • Quiz: Co-designing project purpose with stakeholders

    • Identifying and understanding stakeholders: Sustainability and fairness

    • Quiz: Identifying and understanding stakeholders

    • Co-designing diverse user personas: Sustainability and fairness

    • Quiz: Co-designing diverse user personas

    • Designing representative assistant personas: Fairness

    • Quiz: Designing representative assistant personas

    • Inclusive design testing: Fairness and sustainability

    • Quiz: Inclusive design testing

    • Technical bias mitigation: Sourcing, creating, and improving training phrases

    • Quiz: Technical bias mitigation pt. 1

    • Technical bias mitigation: Metric-based fairness

    • Quiz: Technical bias mitigation pt. 2

    • Ethics: An ongoing process
  4. 4

    • Course wrap up